These Terms of Service ("Terms") are an agreement between Future-Industries.ai S Corporation ("Future-Industries.ai," "we," "us") and you. They govern your use of the Future-Industries.ai website and of Aloha VCC, our virtual contact center service ("Aloha"), including the Skrivbord desk, the booking pages, and every related application, API, and integration (together, the "Service"). By creating an account, signing in, or using the Service, you agree to these Terms. If you are using the Service for a firm, you represent that you have authority to bind that firm, and "you" means the firm.
The Service is offered to businesses and professional practices ("firms") and to the staff a firm authorizes. You must be at least 18 years old. Callers, clients, and prospective clients who contact a firm through Aloha are not parties to these Terms; their relationship is with the firm, and the firm is responsible for its obligations to them.
Aloha answers and routes a firm's calls with an AI receptionist, screens and follows up with leads by phone and text, books consultations, keeps the firm's call and contact records, and connects to services the firm already uses. The Service is a tool operated by the firm's staff. It does not practice law, give legal advice, form attorney-client relationships, or make decisions on the firm's behalf. Every output of the Service, including transcripts, summaries, screening suggestions, and drafted text, is for the firm's review, and the firm's professionals remain responsible for every decision and communication.
A firm designates one or more administrators. Administrators control the firm's configuration, staff access, connected services, and billing, and their actions bind the firm. You are responsible for keeping credentials confidential, for everything done under your firm's accounts, and for telling us promptly about any unauthorized use. You must give us accurate account and billing information and keep it current.
You configure Aloha and you decide what it says and does for your callers. You agree that you will:
An administrator may connect Aloha to third-party services such as Google Calendar, HubSpot, Clio Manage, and messaging providers. By connecting a service you authorize us to access it on the firm's behalf, only for the features described in our Privacy Policy, and you confirm that you have the right to grant that access. Each connected service has its own terms and privacy policy, which govern your account there; we are not responsible for a third-party service, its availability, or changes it makes. You may disconnect any service at any time inside Aloha, after which we stop using it and discard the credentials it issued. Our handling of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
You may not use the Service to break the law or to help anyone else do so; to send unsolicited or deceptive messages, or messages to anyone who has opted out; to record or monitor anyone without the notice and consent the law requires; to harass, threaten, or defraud; to impersonate another person or firm; to collect or use information about callers for purposes they would not expect; to interfere with or probe the security of the Service or another firm's data; to resell the Service or use it to build a competing product; or to remove or alter our trademarks or notices. We may suspend or limit access that we reasonably believe violates these Terms, threatens the Service or other firms, or exposes us or a carrier to liability, and we will tell you why when the law and safety allow.
Aloha is offered on a subscription plus usage. Subscription fees are billed in advance for each billing period through our subscription processor. Usage such as telephony minutes, transcription, and text messages is metered against a prepaid balance that you top up through our payment processor; current rates and your balance are shown inside the Service. If your balance is exhausted, calls divert to the fallback number you configured and usage-based features pause until you top up. Fees are exclusive of taxes, which you are responsible for. Fees paid are non-refundable except where these Terms or the law say otherwise. We may change prices with at least 30 days' notice, effective at your next billing period. Fees you pay your own clients' payment or matter-management providers are between you and them.
The firm owns its data: its configuration, its caller and client records, its recordings, transcripts, messages, and appointments ("Firm Data"). You grant us a license to host, process, transmit, and display Firm Data only to provide, secure, and support the Service and as the Privacy Policy describes. We do not sell Firm Data and do not use it to advertise. We may use aggregated or de-identified information that does not identify a firm or any person to operate and improve the Service. You are responsible for the lawfulness of the Firm Data you collect and for having the right to provide it to us. Within 30 days after your account ends you may export your Firm Data; after that we delete it from our active systems, subject to legal holds and backup aging.
The Service, its design, and its content are owned by Future-Industries.ai or its licensors. "Future-Industries.ai," "Aloha VCC," "Skrivbord," "Antio," "Kahu," and other names and logos are trademarks of Future-Industries.ai S Corporation, claimed for our own products and services; see our trademark notice. Several are words of ʻōlelo Hawaiʻi: we claim no rights in any Hawaiian word in its ordinary or cultural sense, and will never assert our marks against such use. Portions of the Aloha software are published as open source under the GNU General Public License v3.0. That license governs the source code you obtain from us under it; these Terms govern your use of the hosted Service and the trademarks, which the GPL does not license. Feedback you give us may be used without obligation to you.
We work to keep the Service available and will give notice of planned maintenance where practical, but we do not promise uninterrupted operation. Telephone carriers, messaging aggregators, AI providers, and the services you connect are outside our control and may fail or change. We may add, change, or retire features; if a change materially reduces the Service you pay for, you may end your subscription and receive a pro-rated refund of prepaid subscription fees for the unused period. Support is provided by email during our business hours.
The Service is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. We do not warrant that the Service will be error-free, that AI output will be accurate or complete, that every call or message will be delivered or recorded, or that the Service satisfies any particular law or professional rule applicable to you. AI output is not legal advice.
To the fullest extent the law allows, neither we nor our suppliers will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, clients, data, or goodwill, arising from or related to the Service or these Terms, however caused and under any theory of liability, even if we were advised of the possibility. Our total liability for all claims arising from or related to the Service or these Terms will not exceed the fees you paid us in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law.
You will defend and indemnify us and our officers, employees, and suppliers against claims, damages, and expenses (including reasonable attorneys' fees) arising from Firm Data, your configuration and use of the Service, your communications with callers and clients, your breach of these Terms, or your violation of law or professional rules, including recording, telemarketing, and privacy laws. We will notify you promptly of a claim and cooperate with your defense; we may participate at our own expense.
These Terms apply from your first use of the Service until your account is closed. You may cancel at any time from the Service or by emailing us; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for a material breach that is not cured within 15 days of notice, for non-payment, when required by law or a carrier, or immediately for conduct that threatens the Service, other firms, or people. Sections that by their nature should survive, including Your data, Disclaimers, Limitation of liability, Indemnity, and Governing law, survive termination.
These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules, and by applicable United States federal law. Before filing a claim, each party agrees to give the other written notice and 30 days to work toward an informal resolution. Any claim not resolved will be brought in the state or federal courts located in Oregon, and both parties consent to their jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
These Terms, the Privacy Policy, the SMS Terms & Conditions where they apply, and any order or plan you accept are the entire agreement between you and us about the Service. If a written agreement signed by both parties conflicts with these Terms, the signed agreement controls. We may update these Terms; we will post the new version here with a new effective date and, for material changes, notify firms through the Service or by email at least 30 days before they take effect. Continued use after the effective date is acceptance. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor. Notices to us go to the addresses below; notices to you go to your administrators' email addresses on file.
Email legal@future-industries.ai or aloha@future-industries.ai, or call +1 (805) 678-9387.
Privacy Policy · SMS Terms & Conditions
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